Four products. One hub.
Support, contracts, billing and channels — every feature Zendesk, Zoho Desk, WHMCS and HubSpot charge extra for, included as standard.
PILLAR 1
Tickets, SLAs & AI triage
A modern support inbox: priorities, custom fields, multi-tier SLAs, breach alerts and one-click AI for summary, draft and translation. Everything Zendesk, Zoho Desk and Freshdesk gate behind add-ons.
Tickets
Track every conversation with our team in one place.
3 tickets awaiting your reply
Our team has responded — your input is needed to move forward.
Across the board
Live overview for super admins8
Awaiting team
14
Open / in progress
2
Urgent open
3
Unassigned
1
Stale > 3d
Unified ticket inbox
Tickets from every channel in one priority-sortable view.
Multi-tier SLAs
Per-customer response and resolution targets with live countdowns.
AI summarise, draft & translate
One-click AI built in. No per-action fee, no Fin-style billing.
Auto-classify
Suggested category, priority and sentiment on every new ticket.
Merge & split
Combine duplicates or split off side issues without losing history.
Mentions, snooze & reminders
@mention teammates, park tickets, wake them up automatically.
Custom fields & tags
Routing and reporting on your taxonomy, not ours.
Full-text search
Search tickets, messages, attachments and notes instantly.
10-language translation
Live translation on incoming and outgoing messages.
PILLAR 2
Contracts & agreements
Track every MSA, retainer, SLA addendum and SOW per customer — with version history, renewal alerts and e-sign-ready fields. Replaces a separate contract tool.
Contract lifecycle
Draft → review → sign → active → renewed → archived, all visible.
Renewal alerts
30/60/90-day reminders with one-click renewal.
Version history
Every change, every signer, every date — fully auditable.
E-sign-ready fields
Placeholder signature, date and initial fields — pipe into DocuSign or use built-in.
Per-customer vault
All contracts, SOWs and DPAs live on the customer record.
Linked to tickets & invoices
Open a ticket and see the SLA tier and contract end date instantly.
PILLAR 3
SLA tiers & upgrade flow
Publish Standard, Gold and Platinum tiers with their own response and resolution targets. Customers accept the policy version, request upgrades, and every ticket inherits the right clock.
Multi-tier policies
Standard, Gold and Platinum 24/7 — own response and resolution targets per tier.
Signed acceptance
Customers accept the policy text and version; re-acceptance triggered on changes.
Self-serve upgrade requests
Customers request a higher tier, you approve from the queue — Stripe-backed checkout where needed.
Per-ticket SLA clock
Live first-response and resolution countdowns on every ticket, scoped to that customer's tier.
Breach alerts
Amber and red breach warnings in the inbox and on the report dashboard.
Policy versioning
Edit a policy and the version bumps automatically — full audit trail.
PILLAR 4
Team channels & DMs
Slack-style channels, direct messages, @mentions and ticket links — built into the hub so the customer thread and the team thread sit side by side. No more tab-switching.
Public & private channels
Shared, private and per-customer channels with members, invites and unread counts.
Direct messages
1:1 DMs with file attachments, reactions and read receipts.
Ticket linking
Type #T-123 to drop a live ticket reference into any message.
@mentions & mentions bell
Get pulled in by name; everything you're tagged in lives in one place.
Typing & presence
Live typing indicators, online presence and last-read markers per channel.
Email-to-ticket
Multiple inbound addresses, fully threaded into the support inbox.
REPORTING
Live dashboards across every pillar
Tickets, SLAs, response times, CSAT and MRR — one report screen, no second BI tool. Export to CSV any time.
ADMIN
Team, roles, billing & integrations in one place
Invite teammates with a PIN, assign roles, manage SSO, wire up Stripe and Microsoft 365 — all from one admin screen.
Plus the platform basics
Reporting & exports
Live dashboards
Volume, response times, SLA compliance, MRR, AR.
CSV exports
Send the numbers to your accountant, customer or boss.
Team & access
Team management
Invite with a 6-digit PIN, assign roles, promote admins.
SSO & SCIM
Google, Microsoft, SAML — on Business. SCIM on request.
Granular permissions
Per-channel and per-company visibility controls.
Platform
Mobile-friendly
Works in any browser on phone, tablet or desktop.
Multi-brand
Multiple companies or partner brands from one account.
Webhooks & API
Push events into Slack, Teams or your own systems.