Support, contracts, SLAs & team chat.
£14 a seat. Not £55.
Tickets, multi-tier SLAs, AI triage, contract lifecycle, customer onboarding and Slack-style team chat — in one hub. Everything Zendesk charges £55, Freshdesk £39 and HubSpot £81 a seat for, from £9.
Credit card required · Cancel anytime · No setup fees
Tickets
Track every conversation with our team in one place.
3 tickets awaiting your reply
Our team has responded — your input is needed to move forward.
Across the board
Live overview for super admins8
Awaiting team
14
Open / in progress
2
Urgent open
3
Unassigned
1
Stale > 3d
Run by a UK MSP on the same hub their customers use
Four products in one hub
Stop paying Zendesk for tickets, Stripe Billing for invoices, Intercom for chat and DocuSign for contracts. TheHub does all four.
Tickets, SLAs & AI triage
Smart tickets with priorities, custom fields, multi-tier SLAs, breach alerts and an AI that summarises, drafts and translates.
Contracts & agreements
Contract lifecycle, version history, renewal alerts, e-sign-ready fields and a clean audit trail per customer.
SLA tiers & upgrade flow
Per-tier response and resolution targets, signed acceptance, upgrade requests and live breach tracking on every ticket.
Team channels & DMs
Slack-style internal channels, direct messages, @mentions and one-click ticket linking — your team chat without leaving the hub.
TICKETS · SLAS · AI
Reply twice as fast — without hiring another agent
Smart tickets, multi-tier SLAs and one-click AI that summarises, drafts replies in your tone, and translates. Everything Zendesk and Zoho Desk charge an extra add-on for.
- Per-tier SLA targets with live countdowns and breach alerts
- AI: summarise, draft, translate, auto-classify priority
- Email-to-ticket, mentions, snooze, merge/split
- Channels for teams, multi-brand from one account
Tickets
Track every conversation with our team in one place.
3 tickets awaiting your reply
Our team has responded — your input is needed to move forward.
Across the board
Live overview for super admins8
Awaiting team
14
Open / in progress
2
Urgent open
3
Unassigned
1
Stale > 3d
CONTRACTS
Contracts that don't live in a Dropbox folder
Track every MSA, retainer, SLA addendum and SOW per customer. Version history, renewal reminders, e-sign-ready fields. Replaces a separate contract tool.
- Renewals dashboard with 30/60/90-day alerts
- Version history with full change audit trail
- E-sign-ready fields and signature placeholders
- One contract record links to tickets, invoices and SLAs
SLA · TIERS · UPGRADES
Sell SLA tiers — and prove you hit them
Publish Standard, Gold and Platinum tiers with their own response/resolution targets. Customers accept the policy, request upgrades, and every ticket inherits the right clock.
- Multi-tier policies with versioning and signed acceptance
- Per-company assignments — Gold for Acme, Standard for the rest
- Self-serve upgrade requests with checkout and approval queue
- Live SLA hit rate, breach alerts and audit trail per ticket
TEAM CHAT · CHANNELS · DMS
Stop Slack-tabbing between tickets and chat
Private and shared channels, direct messages, @mentions and ticket links — built into the hub so the customer thread and the team thread sit side by side.
- Slack-style channels with members, invites and unread counts
- 1:1 direct messages with file attachments
- @mention teammates and link tickets with #T-123
- Read receipts, typing indicators and channel-level notifications
REPORTS & ADMIN
The control room behind the hub
Live reports across every pillar — tickets, SLAs, CSAT and MRR. One admin screen for team, roles, billing and integrations. No extra BI tool, no second login.
Live • updates automatically
Reports
1,284
Tickets created
42
Open
1,210
Resolved
14m
Avg first reply
3.4h
Avg resolution
2.1%
Reopen rate
Ticket volume
Status
Reports
SLA hit rate, first reply, CSAT and MRR — in one dashboard.
Super admin
Company users
Manage roles, reset passwords and invite new members.
Admin
Team, roles, billing, SSO and integrations from one screen.
Same features. £14 vs £55.
Published mid-tier prices, per user per month. And we throw in contracts and billing too.
"We were running Zendesk for tickets, Slack for team chat and DocuSign for contracts. TheHub replaced all three and saved us nearly £6k a year."
Simple, honest pricing
All four products included on every tier. Monthly or annual (save 2 months). 7-day trial.
Starter
For small teams getting started.
- Up to 5 users
- Tickets, SLAs & AI triage
- Contract lifecycle & onboarding
- Team channels & DMs
- AI assist (50 actions/mo)
Team
Most teams pick this.
- Unlimited users
- Multi-tier SLAs with upgrade requests
- Full contract lifecycle & e-sign fields
- Team channels, DMs & @mentions
- Full AI assist (unlimited)
Business
For scale-ups and MSPs.
- Everything in Team
- SSO & custom branding
- Advanced reporting
- API & webhooks
- Priority support & uptime SLA
Switch from Zendesk, Zoho, Freshdesk, WHMCS, Intercom, HelpScout or HubSpot — we move you over for free.
CSV import, a guided migration call and side-by-side running until you're happy. No charge.
Frequently asked
Do I need a credit card to start the trial?+
Yes. We ask for card details up front so the switch to paid is seamless, but you won't be charged until the 7-day trial ends. Cancel any time inside the portal.
Can I migrate from Zendesk, Zoho Desk, Freshdesk, WHMCS, Intercom, HelpScout or HubSpot?+
Yes — we import open and closed tickets, contacts and contracts via CSV. We do the migration call for free. See the Migrate page for the details.
Is there a per-feature add-on fee like Intercom or Zendesk?+
No. Tickets, contracts, SLAs and team chat are all included on every tier. AI usage is the only thing metered on Starter — Team and Business are unlimited.
Does TheHub really replace my contract and team-chat tools too?+
Yes. Contract lifecycle (versions, renewals, e-sign-ready fields) and Slack-style channels + DMs are first-class — not bolt-ons. One customer record, one place.
Where's my data hosted?+
EU-based infrastructure with daily encrypted backups. We never sell or share customer data. Full DPA on request.
One hub. Half the bill. Cancel anytime.
7-day trial across tickets, contracts, billing and chat. Card required, charged on day 8.